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Quality Control
Process
Our Quality Control Process is aimed at
ensuring quality Language Translation
Services and begins the moment you contact
us and carries through until even after we
have delivered your translation to you. The
dedicated Project Manager assigned to your
work oversees the process and can answer any
question you may have regarding your
project. All new clients are followed up
with by telephone shortly after project
completion to ensure your satisfaction.
Our Quality Control Process includes steps
such as reviewing your material and
requirements thoroughly prior to beginning
any work, ensuring that all questions the
linguists have are answered and carefully
recording all information related to each
assignment so that no elements are missed.
No matter the specific service, the most
important step in this process is matching
the assignment to the best possible
linguist. All language services require not
only language expertise but also specific
subject matter expertise. An example with
regard to written translation is a legal
document requiring German translation,
relating to patent or copyright
infringement, and including scientific
formulas, which would necessitate a
professional translator with both the
necessary legal and scientific backgrounds
or alternately, two qualified translators,
one with the appropriate legal background
and one with the appropriate scientific
background.
The other steps of our Quality Control
Process allow for several checks and
balances to ensure the best possible product
and services. Some of the steps vary
slightly depending on the exact service
we're providing:
Localization: Our
Quality Control Process for localization
includes a step strictly aimed at reviewing
the site from a cultural standpoint as well
as a step to provide thorough testing of the
site or software upon completion to ensure
that all links have been reengineered
properly and to verify that the site will
come up correctly.
Translation: The
Quality Control Process we apply to written
translations includes several rounds of
proofreading and editing to ensure accuracy,
good idiomatic language, completeness and
correct formatting.
This information gives you a brief overview
of our Quality Control Process. If you have
any questions or would like more specific
information regarding our Process, please
contact us.
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